$10.50 an hour
Technical & Product Support
Technical help that retains the account.
The job
Tier-one and tier-two product support from people who know the product properly: reproducing the issue, writing the ticket your engineers can act on, and closing the loop with the customer.
What they actually do
- Tier-one and tier-two product troubleshooting
- Reproducing issues and writing clean bug reports
- Guiding customers through setup and integrations
- Maintaining help-center articles and macros
- Closing the loop after engineering ships a fix
Put this seat on your floor if
Engineers are answering support tickets
Bug reports arrive without steps to reproduce
Your help center has not been touched in a year
Tools they work in
ZendeskJiraLinearIntercomNotionand whatever else you already use
Technical support
About hiring a technical support
Straight answers, no discovery call required. Anything not covered here, ask us directly and you will get the same candour.
hello@gostaffer.comYes, with proper onboarding. We staff this role from candidates with a technical background and train them against your real ticket history.
Next stepTell us the floor you need.
Tell us the floor you need.
We’ll staff it.
One short call to scope the seats. Kickoff within 24 hours. You meet your team leads before anyone goes live, and you decide.