Ninety minutes of your time.
Then a floor goes live.
Scoping call, team leads you interview yourself, training built from your own recordings, and kickoff within 24 hours.
Four steps.
Three of them are ours.
You spend about ninety minutes total. Everything else — screening, training, management, cover — sits on our side of the line.
Scope the floor
One short call. What the team does day to day, how many seats, which hours need covering, what good looks like at ninety days. You leave with a seat plan and a number.
Meet your team leads
You interview the team lead and key seats, real people, not profiles on a slide. You hear how they sound on a call and you decide. If anyone is not right, we go again.
We train them on you
Ramp runs off your actual recordings and ticket history rather than a written manual. Agents rehearse against your hardest objections and are QA-scored before they ever touch a customer.
The floor goes live
Your team works your hours inside your systems under named logins. We run the management layer: daily coaching, live QA, absence cover from the bench, and reporting on the numbers you chose.
Including the part nobody advertises: cover when your person is sick, on holiday, or moves on.
Why it takes days,
not months.
The slow part of onboarding is usually writing documentation nobody reads. We skip it.
We start from your real calls
Not a written manual. We listen to how your best conversations actually go and build the playbook backwards from that, which is why onboarding takes days instead of months.
They rehearse before they touch a customer
Scenario drills against the objections your team hears most, scored before anyone is put live on your account.
A team lead owns the outcome
Every seat sits under a named team lead who reviews recordings, coaches weekly and is accountable for the numbers you agreed.
You see the work from day one
Recordings, activity and results, in your own systems, from the first shift. Nothing is summarised for you after the fact.
Your customers hear a person who actually cares.
Near-native English, warm delivery, coached every week. The same accent-neutral standard global brands hire Egypt for.
- 98%
- rated near-native English
- 100%
- of calls scored & coached
Seven hours ahead. Exactly the point.
Your floor runs parallel to your working day, takes the overnight shift, or both. By the time you open your laptop the queue is cleared and the follow-ups are out — and if you want a floor that never closes, 24/7 coverage is a shift plan, not a special request.
Drag the line, or use the arrow keys.
On shift now — in Alexandria that is 3pm to 1am, an afternoon-into-evening shift.
Questions people actually ask
Straight answers, no discovery call required. Anything not covered here, ask us directly and you will get the same candour.
hello@gostaffer.comThe floor is in Alexandria, Egypt, a Mediterranean university city that produces more than 50,000 college-educated professionals a year, with near-native English. The company is American: management, client relationships and accountability run from West Palm Beach, Florida.
Tell us the floor you need.
We’ll staff it.
One short call to scope the seats. Kickoff within 24 hours. You meet your team leads before anyone goes live, and you decide.